Changing the Ready Time for a Prescription

At any point in Workflow, you can change a prescription's Ready Time. The prescription will be re-sorted on the Workbench based on its new Ready Time.

There are several locations from which you can change a prescription's Ready Time.

Before a prescription is processed into Rx Detail, its Ready Time can be changed from the Intake window.

When multiple prescriptions are processed into Intake, the Ready Time for the first prescription will be copied to all other prescriptions in the Intake window. If a Ready Time is entered for any prescription besides the first, it will not be copied over. You can manually change the Ready Time for each prescription if needed.

  1. Process the prescription into the Intake window.

  2. At the top, below the patient's information, choose a new Ready Time from the dropdown, or select the calendar button to choose a specific date and time.

    • Priority - assumes a 10 minute Ready Time. This Ready Time supersedes all others and appears at the top of the prescription grid.

    • Waiting - assumes a 10 minute Ready Time. Prescriptions with this Ready Time are prioritized below Priority prescriptions but above Overdue prescriptions.

    • Tomorrow - assumes a 24-hour Ready Time (from the current time).

  1. Navigate to the Workbench.

  2. Ensure the Workflow tile is selected at the top.

  3. Select the prescriptions in the grid whose Ready Times you want to change. Keep in mind that Owe Balance Ready Times cannot be changed.

  4. Select the Ready Time button .

  5. Choose a new Ready Time based on when you expect the patient will pick up their medications or the medications will be delivered.

    • Priority - assumes a 10 minute Ready Time. This Ready Time supersedes all others and appears at the top of the prescription grid.

    • Waiting - assumes a 10 minute Ready Time. Prescriptions with this Ready Time are prioritized below Priority prescriptions but above Overdue prescriptions.

    • Tomorrow - assumes a 24-hour Ready Time (from the current time).

    • Specify Time - allows you to select a specific date and time.

  1. Navigate to the Workbench.

  2. Ensure the Parked Rx tile is selected at the top.

  3. Select the prescriptions in the grid whose Ready Times you want to change. Keep in mind that Owe Balance Ready Times cannot be changed.

  4. Select the Ready Time button .

  5. Choose a new Ready Time based on when you expect the patient will pick up their medications or the medications will be delivered.

    • Priority - assumes a 10 minute Ready Time. This Ready Time supersedes all others and appears at the top of the prescription grid.

    • Waiting - assumes a 10 minute Ready Time. Prescriptions with this Ready Time are prioritized below Priority prescriptions but above Overdue prescriptions.

    • Tomorrow - assumes a 24-hour Ready Time (from the current time).

    • Specify Time - allows you to select a specific date and time.

At any point in Workflow (i.e., Data Entry, Packaging, Technical Validation, Clinical Review), you can update the Ready Time for a single prescription.

  1. Process the prescription from the Workbench or Patient Profile.

  2. In the information bar at the top, modify the date and/or time in the Ready Time section to the right.

    • If Priority or Waiting was previously selected for the prescription, the Ready Time will display that label, instead of the Due time

    • You cannot assign a Priority or Waiting Ready Time from Workflow. To do this, you must change the Ready Time from the Workbench or Parked Rx tile.

Owe Balance Ready Times

Owe Balances cannot have their Ready Times changed. If several prescriptions including an Owe Balance are selected on the Workflow Workbench or Parked Rx tile, the Ready Time assignment will not affect the Owe Balance. If only Owe Balances are selected, the Ready Time button will behave as if no prescriptions were selected (i.e., the option to change the default Ready Time comes up).